Q: Do you take VISA or MasterCard?

A: Yes. We can accept Visa, MasterCard, Debit, and PayPal, as well as cash or authorized check.
 
Q: I'm bringing in my computer for repair. What else do I bring in with me?

A: For Desktop Computers you will only need to bring in the tower itself. For Notebooks or Laptops, please bring in your A/C Power supply. No monitors, keyboards, mice or power cords are necessary. The second most important thing to bring are the Restore and/or Program Disks that came with the computer (Windows Re-installation CD, Microsoft Office CD, etc.) These will be used to perform software maintenance on the computer if required.
 
Q: Do you need my Passwords?

A: Login and Administrator passwords are important to have available in order to access your computer. Email passwords may be required for repair and can be obtained later where required. Changing your passwords periodically, especially after service, is always recommended.
 
Q: What about my data, files, documents, etc? Will I lose all of my information?

A: Every effort is made to preserve the data on your hard drive; however, we cannot guarantee your data. The best action you can take before bringing your computer in for repairs is to back up your data on a separate medium such as CD-R, DVD-R, or a Flash drive. We can back up your data as a stand alone service if you are not sure how to do it. We can also help you install and maintain a data backup system in your home or office.
 
Q: How long will my repairs take?

A: Our walk in customers are on a first come, first served basis. Typically, your equipment will be diagnosed and repaired within 24 to 48 hours. A full service operating system reinstallation may take longer. After the initial diagnoses, you will be contacted and informed of your options and asked for approval before we proceed further. (Occasionally, software or a new part may need to be ordered and shipped for your equipment, which could add 2 - 3 days to the repair process.)

Q: Do you sell maintenance contracts, looks like I might need one?

Yes we do. We offer different types of maintenance contracts to meet individual needs. Obviously a 24/7 Home Office and Business maintenance contract is a different fee structure from a single user 9-5 business day contract which in turn is different from a 24/7 single user or family contract. We have a contract that will suit you.

When you buy an Arqucom computer you get a very advantageous three year maintenance contract.

Q: Is my computer worth fixing?

A: We are dedicated to giving our customers an honest assessment of the value of investing money into an old computer, versus applying that towards a new computer. In general, it is not recommended to invest a significant amount of money to repair a computer more than five years old. However, some computers that were higher end five years ago can be upgraded and rejuvenated for additional years of use. The addition of RAM can make a big difference, as can a Windows reinstallation.

Q: Do you sell computers?

A: Yes! Not only do we sell computers but we build excellent computers. Arqucom computers can be custom built to suit the exact nature of the kinds of tasks you wish to carry out on them. Currently we have four distinct high quality computers in production. One of them is bound to suit you.

The Four Arqucom models range in price from $675 - $1,650. These are excellent computers that work brilliantly 'out of the box' and come with Flat Screen Monitors, Speakers and Mouse and Keyboard.

However, we will configure any computer of your choosing. We will set it up configure your internet access, and transfer all of your data from your old computer.

Q: Do you work on Mac computers?

A: Yes! We do work on Mac computers for setup, software and networking issues. The physical repair of Mac’s for hardware problems should be done by Apple if possible, or their designated service center.
 
Q: What are your hours?

A: Seven days a Week: - 10AM to 10pm. A call to the office before coming in is recommended where possible. We can come to you when we schedule custom hours during the day in the evening or on weekends for an additional charge if your schedule demands it.
 
Q: Do you repair monitors?

A: No. We can diagnose monitor problems, but because the cost of new monitors continues to fall, it's usually more cost effective to purchase a new one with a full warranty. A new flat screen monitor can clear up a lot of room on your desk.
 
Q: Do you repair printers or copy machines?

A: No, a specialist who deals exclusively with your particular model should repair your copy machine. Printers can often be repaired and can be helped by being cleaned and serviced. Call us for a local repair technician recommendation.
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